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   Author Details

Author Name: Bill Fromm

A nationally known expert in strategic planning and customer service, Bill co-founded SMG and created the marketing firm Barkley Evergreen & Partners. Bill’s client roster represents retail, fast food, business-to-business, franchise operations, telecommunications products and automotive aftermarket. Bill was named Inc. Magazine’s Regional Entrepreneur of the Year in 1995. He is the author of two books on customer service, The Ten Commandments of Business and How To Break Them and The Real Heroes of Business and Not a CEO Among Them, co-authored with Leonard Schlesinger. Bill has appeared on both the Today Show and the Oprah Winfrey Show and was featured on a segment produced by CBS’ 48 Hours on customer service. He is a graduate of Northwestern University.

     Books By Author :: Bill Fromm

   
10 Commandments of Business and How to Break Them
 -by Bill Fromm

Fromm, president of Barkley & Evergreen Advertising in Kansas City, believes in breaking the "rules" of business ... Read More



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THE TWELFTH CARD

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Geneva Settle is a bright young high school student from Harlem writing a paper about one of her ancestors, a former slave called Charles Singleton. Geneva is also the target of a ruthless professional killer. Criminalist Lincoln Rhyme and his policewoman partner Amelia Sachs are called into the case, working frantically to anticipate where the hired gun will strike next and how to stop him, Read More...
 
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