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   Author Details

Author Name: Bill Fromm

A nationally known expert in strategic planning and customer service, Bill co-founded SMG and created the marketing firm Barkley Evergreen & Partners. Bill’s client roster represents retail, fast food, business-to-business, franchise operations, telecommunications products and automotive aftermarket. Bill was named Inc. Magazine’s Regional Entrepreneur of the Year in 1995. He is the author of two books on customer service, The Ten Commandments of Business and How To Break Them and The Real Heroes of Business and Not a CEO Among Them, co-authored with Leonard Schlesinger. Bill has appeared on both the Today Show and the Oprah Winfrey Show and was featured on a segment produced by CBS’ 48 Hours on customer service. He is a graduate of Northwestern University.

     Books By Author :: Bill Fromm

   
10 Commandments of Business and How to Break Them
 -by Bill Fromm

Fromm, president of Barkley & Evergreen Advertising in Kansas City, believes in breaking the "rules" of business ... Read More



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Perumal Murugan is a prolific contemporary Tamil poet and writer. He mostly writes in Tamil of which two of his novels have been translated into Engli Read More...

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THE GOAT THIEF

by: PERUMAL MURUGAN

Perumal Murugan is one of the best Indian writers today. He trains his unsentimental eye on men and women who live in the margins of our society. He tells their stories with deep sympathy and calm clarity. A lonely night watchman falls in love with the ghost of a rape victim. A terrified young goat thief finds himself surrounded by a mob baying for his blood. An old peasant exhausted by a lifetime Read More...
 
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